1. Sell the target machines
2. Handling inbound calls in ascending order according to call type “placing order; maintenance order; complaints”
3. Following up the B2C clients on daily basis according to daily average calls
4. She is responsible for serving her clients according to the company’s data
5. Trying to raise the average consumption for the existing clients
6. Promoting for a new product launch
7. Trying to draw clients attention to phased out accessories or machines
8. Collecting data and updating existing data and sending the updating to the related department
9. Helping clients in their inquires and bind them to machines fitting their requirements such as budget ; luxuries ; options ;fashionable
10. Support and provide superior service via telephones, emails and faxes as a sender and receiver
11. Effectively deal with job stress, angry callers, and upset customers.
12. Apply the proper telephone etiquette to satisfy various customer situations
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