Identifies, researches, troubleshoots and resolves technical problems that customers may encounter.
* Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.
* Tracks and monitors the problem to ensure a timely resolution.
* Identifies recurring problems and contribute ideas on ways to better solve these problems
Relevant Bachelor Degree.
- Excellent Knowledge of ADSL , Excellent knowledge of trouble shooting.
- Customer service experience is preferred.
-CCNA Certified is a plus
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