Technical Coordinator

Job Field: Customer Services
Job Type: Full Time
Job Description:  Responsible for Easy2Connect IT Support Follow up activation cycle for all pending installation accounts Handling new technical appointments for technicians in a daily basis Follow up activation cycle with partners and customers Handling customers’ technical problems by phone or face to face Support monthly customers’ technical problems Direct communication with corporate support team in order to solve customer’s problems Full support with all possibility for technical team Any other requests required from direct manager ¶ -Responsible for all Easy2Connect ADSL installations, Maintenance and Technical Solutions. ¶ - Works most of the time in the office, installing ADSL and technical support for customers - Managing reporting and office work time effectively. 
Additional Requirements: - Technical Skills for ADSL (User and Troubleshooter). ¶ - Very Good Communication Skills. ¶ - Have Customer Service Skills. ¶ - Good Listener. ¶ - Excel 2007 User. (Preferred) - Outlook 2007 User. (Preferred) - Hard Worker,Work Under Pressure . ¶ - Problem Solving.