Customer service/Junior position

from 0 to 2 years experience
Job Purpose:
Responsible for acting as a liaison between customers and center. Assists with complaints, errors, account questions, billing, cancelations, and other queries.
Critical Duties:
• Provides information to Center callers according to the Center’s Policies and Procedures; transfers calls as needed; works with front office to ensure adequate phone coverage at all times.
• Attracts potential customers by promptly answering service questions; and suggesting information about other services.
• Resolves service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Must exercise utmost diplomacy and tact to provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance to Center’s policies.
• Conduct outstanding balance claims
• Verifies method of payment (MediCal, Unions, private insurance, Lab to lab, etc.) and collects data and/or payment as appropriate.
Routine duties:
• Prepares service reports by collecting and analyzing customer information.
• Recommends potential services to management by gathering customer information and analyzing customer needs
• Attends scheduled department staff and clinical meetings.
• Performs other duties as may be required.
Qualifications/Experience:
• Bachelor’s degree.
• 1-2 years of relevant experience
Skills/Knowledge:
• Arabic: Fluent
• English: Good
• Attention to detail
• Basic to intermediate computer knowledge and skills including Windows and MS Office Package
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Quick thinking and creative since he must be able to solve problems with unique and outside-of-the-box solutions.