Customer Support Representative

Job Responsibilities:
1. Confer with customers by telephone and live chat desk to provide information about services, obtain details of complaints.
2. Check to ensure that appropriate changes were made to resolve customers’ problems.
3. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
4. Resolve customers’ service by performing activities such as exchanging, refunding money, or transfers.
5. Refer unresolved customer grievances to designated departments for further investigation.
6. Determine charges for services requested.
7. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
8. Solicit sales of new or additional services, and offers.
9. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
10.Release daily live market overview.
Skills& Specifications Required:
1. Excellent Customer and Personal Service .
2. Very Good use of English Language
3. Good Computers Skills
4. Active Listener.
5. Very good Speaking and communication Skills.
6. Service Oriented.
7. Excellent Persuasion Skills.
8. Complex Problem Solving.
9. Good Time Management Skills
10. 1-2 years experience.