Adhere to their scheduled shifts within the set boundaries
§ Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
§ Complete necessary documentation related to all transactions with minimal deviation
§ Understand specific customer needs and offer the most suitable products / services
§ Escalate customer complaints and queries wherever necessary, according to agreed SLAs
Complete appropriate skill verification tests on time
Keep self-updated on account products, offers and processes
Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
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