مطلوب خدمة عملاء

A highly reputable construction company is seeking the following candidates:
Job Title: Customer Support Service
Job location:
Abu Rawash Industrial Zone, Cairo, Egypt

Required Candidates:
Fresh Graduate

Education:
Major: High Degree Diploma, General Education Degree or Equivalent (Higher Institutes, Languages/Arts College)

Job description:
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Please send your CV with job title in the subject