Network Operations Center Engineers

الوصف الوظيفي
NOC engineer at NOC centers at Al Ain and Abu Dhabi working from 7:00 AM to 3:00 PM and remote monitoring after working hours.

NOC Engineers should analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and ticket, track problems through to resolution

Troubleshoot Problems

When a problem impacts the applications, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs will have operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams.

Track all Issues

While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. The NOC has a ticketing system that the NOC Engineer is responsible for updating.

Monthly Reports should be presented with all incidents, resolution times and adherence to the SLA requirements

Report Incidents

When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for resolving. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken. Escalation to L3 and follow up

المهارات
NOC engineer Skills

Experience managing, supporting and deploying network infrastructures with skills of Layer 2 & Layer 3 Networking protocols and hands-on experiences
Experience of wireless technologies (Wi-Fi)
Good understanding of IP Networking
Cyber Security Experience will be a plus
Strong ability to diagnose server(windows ,Linux, DHCP,VPN) or network alerts, events or issues
Understanding of common information architecture frameworks
Excellent and proactive time management and organizational skills, and ability to handle multiple concurrent tasks and projects with no supervision
Knowledge of project management methodologies and techniques
Good oral and written communication skills, and ability to address conflict with others constructively
Experience with Disaster Recovery plans and related technologiesAbility to work a flexible schedule

تفاصيل الوظيفة
منطقة الوظيفة: أبوظبي, الإمارات العربية المتحدة قطاع الشركة: غير ذلك طبيعة عمل الشركة: شركة توظيف الدور الوظيفي: تكنولوجيا المعلومات نوع التوظيف: دوام كامل الراتب الشهري: غير محدد عدد الوظائف الشاغرة: غير محدد الرقم المرجعي للوظيفة: JB3759511
المرشح المفضل
المستوى المهني: متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/network-operations-center-engineers-3759511/