Skytech Field Principle Engineer UAE

Job Description and Requirements
Key Responsibilities

The Field Senior Engineer is responsible to provide Onsite and Remote Level 3 Advanced Support for Dell EMC Storage, Server, Networking and Software products.This role will involve traveling to customer site up to a 50% bases. When not onsite the Skytech will work remotely as a Subject Matter Expert supporting Frontline Enterprise Support. The Skytech Engineer isresponsible for the overall customer satisfaction of Dell EMC Enterprise customers and serves as the escalation point for customers with advanced Enterprise issues.

The Skytech will work in a Technical Support case based management environment and will interface with Support Management, Resolution Managers (RM), Technical Account Managers (TAM), Solutions and Sales teams, serving as a point of contact in areas of expertise. The Skytech must possess strong customer handling skills with the ability to make decisions with little or no management intervention. The Skytech must possess a strong ability to multitask simultaneous escalations. Strong verbal and written communication is required.
Proactive Escalation avoidance for UAE and Gulf, through proactive case reviews, attending proactive RM / TAM conference calls, regular attendance to the BU & proactive site visits.
Provides timely response to customer escalations utilizing all Dell EMC resources necessary to quickly and accurately diagnose, troubleshoot and repair customers servers/storage/Network with appropriate notification to all stakeholders.
Actively supports the customer in all aspects through to problem resolution keeping customer informed throughout life of incident.
Identifies and resolves issues affecting customers environment, utilizing Dell diagnostic tools and necessary support staff (SME, SST, IPS, etc.).
Clearly and concisely logs and tracks details of solutions provided to resolve customer issue maintaining and updating the case management tool to ensure customer information is current and accurate.
Aiming at 100% customer satisfaction.
Performs required case management functions as related to assigned RM / TAM including the written summaries of outcome(s).
Identify known problems and documents resolutions.
Attends required technical training sessions and makes effective use of assigned lab time.
Ability to perform on-call duties using a pager/mobile during evenings and/or weekends on a rotating schedule.
Strengthens Subject Matter Expertise on entire Dell EMC Compute/Storage/Network products by attending required technical training sessions as well as leading training sessions for these products.
Extensive travel to customer sites within your region to resolve Enterprise escalations.
Essential Requirements
- Professional Networking Certification required e.g. CCNA or preferably CCNP in addition to Professional certification in Virtualization.
- Hands-on experience with troubleshooting complex network infrastructures,
- Practical knowledge of network and storage area network performance optimization
- Expert knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions)
- Expert knowledge of at least 4 of the following: Equallogic, Compellent, RedHat Linux, Windows 2008 R2/2012, Oracle, Exchange, SQL, Clustering.
- Expert knowledge of server hardware (including SCSI, RAID and I/O topology); Expert knowledge of Storage hardware (including Fibre channel, ISCSI, FCoE, basic knowledge of HPCC and Infinibandetc.)

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/abu-dhabi/119316-Skytech-Field-Principle-Engineer-UAE-at-Dell