Incident Manager

الوصف الوظيفي
1.  Ensure that incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to the business;
2.  Incident Monitoring Manager will provide business support by managing the lifecycle of all incident tickets;
3.  Driving the efficiency and effectiveness of the incident management process;
4.  Monitoring the effectiveness of incident management and making recommendations for improvement;
5. Timely escalations and updates to client governance team.
المهارات
· Minimum 8-10-year experience
· ITIL Foundation Certification
· ITIL intermediate / Expert will be an added advantage.
· Excellent Interpersonal Skills
· Ability to plan and manage own work
· Ability to operate in a fast-paced environment, understand priorities, constraints and problem escalation
· In depth knowledge of market-leading LAN/WAN technology, and MPLS networks.
· In depth knowledge of market-leading Systems technology – OS, Database, Applications.
· In depth knowledge of Network Security Design and related technologies
· ITIL framework and excellent understanding of ITIL Incident Management process
· Clear and effective verbal and written communication with users, peers and management
· Customer support mindset
Ability to deal with change and conflict
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الاستشارات التجارية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/incident-manager-4100675/