Parent Relation Executive

ROLE & RESPONSIBILITIES:  · To act as the first point of contact for existing and prospective parents; the PRE’s role is to identify and anticipate the needs of parents Prospective Parents:  · Welcome all prospective parents and deals with any initial enquiries · The PRE will assist with external marketing and manage the social media channels · Conduct tours of the Academy for prospective families · Assist the Admission team when needed with enquiries and enrolments · Create and send out welcome information packs to new families prior to joining the Academy · Work with the senior leadership to plan induction and transition days and hosts these events Existing Parents:  · Maintain open lines of communication with existing parents throughout the year.  · Send updated notifications from the Leadership Team and teachers via email and Newsletters. · Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues.  · Liaise with the school faculty to resolve these issues and keep a record of any such queries. · Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities. · Work closely with parent bodies such as the Parent Council and Parent Ambassadors. · Support and advertise the school’s parent engagement activities. · Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school’s activities as a key driver of customer/student retention. · Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. · Drive the communication on the re enrolment process; increase parent retention · Work with the Marketing team at HQ on enquiry generating activities
Qualifications EXPECTED QUALIFICATIONS:  · Bachelor’s degree EXPECTED EXPERIENCE:  · A minimum of 2 years of experience in a similar role in the region · Customer service experience is required · Experience in the Education sector is preferred

https://www.akhtaboot.com/en/uae/jobs/abu-dhabi/134394-Parent-Relation-Executive-at-Aldar-Academies