Service Advisor | FAMCO - Bus Division | Abu Dhabi

الوصف الوظيفي
About the Position

We have an excellent opportunity for experienced Service Advisor who is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

Reporting to the Workshop Manager you are expected achieve the following:

Receiving Customers

Attend promptly and greet with a smile
Ask open ended questions and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Empathize and clarify customer requests.

Repair Order

Ensure adequate number of Repair Order as per the business flow.
Ensure proper explanation of the content of work in detail
Check workshop situation and promise delivery time.
Ensure providing proper cost estimate and delivery time to Customer

Active Delivery

Ensure keeping promised time to customers
Co-ordination with the workshop foreman to ensure completion of repairs in time and update status to customers
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Deliver the vehicle in person

Service Revenue Targets

Ensure achievement of given revenue targets
Promotion of value added services
Ensure monthly over dues are not more than agreed target

Customer Satisfaction

Obtain high standards of Customer Service Values.
Resolution of Customer concerns at the earliest time and ensures satisfaction.

المهارات
About You:

The ideal candidate for this role must have the following qualification, experience and skills:

Minimum Qualifications and Knowledge:

Diploma or Bachelor of Automobile or Mechanical Engineering graduate.

Minimum Experience:

3 to 5 years overall experience as a Service Advisor in commercial vehicle industry, Buses division in particular.

Job-Specific Skills:

Experience with automotive dealer / distributor business processes, working knowledge of MS office, ERP (SAP) skills, customer handling skills and good communication skills. Logical thinking ability to understand the technical root cause of the problem with the vehicle.

تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الصيانة والإصلاح والدعم الفني
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة دبلوم

https://www.bayt.com/ar/uae/jobs/service-advisor-famco-bus-division-abu-dhabi-4259442/