Collect, analysis and preparation of analytical and statistical reports relevant to the operations centre to provide management with a database of the relevant information that will help identify and support the improvement of processes and services.
Collection of statistical reports from the contact centre to develop a database containing the problems and reservations that raise the base of dealers.
Preparation of analytical reports for calls in order to useful data and service solutions for the achievement of operational goals and objectives of availability.
Conducting the flow of calls to provide the applicable operational plans and are necessary to improve the performance of operations and analysis services.
Skills
Bachelor’s degree in statistics or business administration
Experience required:
5 years’ experience in the field of quantitative analysis
preferably a specialist in the relevant areas of expertise
Job-related skills:
Communication skills.
Presentation Skills
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