Summary of key functions:
1. Call Evaluations
2. Complaint Investigation
3. Pre-shifts
4. Counseling sessions (Training and Feedback)
5. QE Calibration
6. Facilitate Ops during the shift
7. Reporting
8. New QE Training
9. Participate in designing quality criteria /matrices of new campaigns /services
10. Other Core Responsibilities /Special projects
11. Floor Audit
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