Assistant Manager – Operations Taqyeem

الوصف الوظيفي
The Assistant Manager - Operations will coordinate business activities for the Taqyeem Unit under the comapny to develop and execute appropriate strategies to achieve revenue, profit, and customer satisfaction. This role will be responsible for Taqyeem related deliverables with ultimate responsibility for the accuracy, completeness, timeliness and consistency of all data collected, processed and delivered to customers, including compliance with United Arab Emirates Government data standards and quality metrics.

Execution of business strategy in line with the UAE Government data standards and quality metrics.Leadership of the end to end data process, including service deliveries.

Maintain quality service by establishing and enforcing organization standards.
Create a high performance, fair and exciting work environment that provides motivation and development opportunities for the teams
Review performance achievements and targets regularly with teams and provide strategic direction to improve service delivery
Ensure timely and accurate reporting of performance metrics and SLAs to the Management
Identify and resolve problem situations
Ensure department is in compliance, keep abreast of current requirements and changing legislation
Responsibility to achieve operations metrics:o Maximize utilization of resourceso Productivity of teamso Profitability of teamso Cost of Revenue
Drive cost control measures across operations
Provide strategic direction to drive consistency and quality improvements, leading to overall customer satisfaction.
Ensure the highest level of customer satisfaction which will entail monitoring and providing feedback to team members to maintain service levels.
Maintain a good working relationship and provide feedback to support teams.
Act with a high degree of initiative, proactively seek opportunities to improve service levels, and analyze data to drive change.
Promote the use of centralized project management documentation for all projects
المهارات
The ideal candidate will preferably be operating in a Leadership position in a Data Center / KPO / BPO industry with experience in leading, managing, guiding and coaching the Operations team.

Qualification and Experience:

Master’s Degree from a reputed management institution
8 to 10 years of overall experience
4 to 5 years in a leadership role in the Data Center / KPO / BPO industry managing 75 to 100 staff
Experience working with the Government sector is desired
Strong management experienceDesired skills/attributes
Strong leadership skills with experience in managing a team
Strong influencing skills with the ability to listen, understand and modify positions to achieve mutually acceptable outcomes
Ability to engage and develop long term relationships with strategic customers.
Strong analytical skills and numeric aptitude
Highly driven, self-motivated, flexible with an enthusiastic approach.
Problem solver and creative thinker
A track record in delivering outcomes
Demonstrated skills in prioritizing allocated tasks, whilst being a team player
Ability to show initiative and quickly adapt to a new role or situation
Strong communication and interpersonal skills
Understanding of Data sources, policies & processes, and a champion for quality and global data standards
Working knowledge of MS office
تفاصيل الوظيفة
منطقة الوظيفة: دبي, الإمارات العربية المتحدة قطاع الشركة: دعم الأعمال طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: الإدارة نوع التوظيف: دوام كامل الراتب الشهري: $5,000 - $6,000 عدد الوظائف الشاغرة: 1 الرقم المرجعي للوظيفة: JB3752299
المرشح المفضل
المستوى المهني: إدارة عدد سنوات الخبرة: الحد الأدنى: 8 منطقة الإقامة: الإمارات العربية المتحدة الجنسية: الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سورية; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا الشهادة: ماجستير

https://www.bayt.com/ar/uae/jobs/assistant-manager-operations-taqyeem-3752299/