CUSTOMER SERVICE EXECUTIVE

الوصف الوظيفي
Provide customer service support to the organization by obtaining, analysing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

 Works with the sales team to provide customer support
 Maintains the data base of all client contacts and communications
 Handles customer’s complaints, tackling issues and provides clarifications and solution
 Builds customer loyalty by keeping a well-established relationship with our clients and delivering a professional service
 Communicates with Operations on the updates and the ongoing procedures.
 Provides recommendation on potential products
 Contributes to other customer service team’s efforts to accomplish related tasks as needed
 Effectively communicates with clients and an follow up on their feedback
 Maintains an effective tracking system for client enquiries up to release stage
 Identifies trends with current client enquiries to ensure that the required stakeholders are up to date
 Ensures airway bill execution, customs documentation, Delivery Order, Shipper declaration and other required information is clearly communicated and all customer inquiries are passed to the relevant Cargo sections for auctioning
 Inspects and validates against relevant documentation at every point of delivery, acceptance to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
 Follows-up and updating of key performance indicators demanded by the customers Prepares product or service reports by collecting or analysing customer information

المهارات
 Bachelor degree or equivalent in a relevant field  2-3 year experience with international exposure in similar position  Knowledge of Africa Market in Logistics, Certifications and documents required.  Strong Operational Knowledge of both air and sea freight  PC basic skills and system knowledge  Excellent communication skills (read, write and speak in English)  Arabic communication skills would be advantageous

الخلفية التعليمية
Relevant field

تفاصيل الوظيفة
منطقة الوظيفة: دبي, الإمارات العربية المتحدة قطاع الشركة: الشحن طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: خدمة العملاء ومركز الإتصال نوع التوظيف: دوام كامل الراتب الشهري: غير محدد عدد الوظائف الشاغرة: غير محدد الرقم المرجعي للوظيفة: JB3759798
المرشح المفضل
المستوى المهني: متوسط الخبرة عدد سنوات الخبرة: الحد الأدنى: 3 الحد الأقصى: 5 منطقة الإقامة: الإمارات العربية المتحدة الشهادة: بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/customer-service-executive-3759798/