الوصف الوظيفي
• Provide 1st level support to end-user devices such as desktops, laptops and mobile devices. Might also have to provide 2nd level support in some cases.
• Properly and adequately log tickets with the service desk with strong focus on completing times in the given time-frame.
• Installation, re-installation, maintenance and troubleshooting of all hardware including servers, end-user devices, phone systems, etc. and software, such as operating systems, Microsoft Office, etc. as and when required. Knowledge of Mac OS will be an added advantage.
• Root-cause analysis of IT problems with the help of 2nd and 3rd level support staff.
• Take ownership of customer issues reported and resolve problems effectively.
• Follow standards and procedures laid out by the company to effectively deal with problems.• Strong fundamental knowledge of IT best practices and IT security.
المهارات
• Must have qualification:
MCITP
• Nice-to-have qualifications:
1) CCNA
2) MCSA
• Personality traits:
1) Well-spoken
2) Highly effective in communication
3) Strong work ethic
4) Decision-making abilities5) Flexibility of working over the weekend or during holidays (only if, and when required)
• UAE Driving License as some travel might be required to other Emirates.
*PLEASE ATTACH YOUR CV IN WORD OR PDF FORMAT.
TDM Group is an equal opportunity employer.
الخلفية التعليمية
Bachelors in computer science – documents attested by UAE MOFA. Character certificate also needed.
تفاصيل الوظيفة
منطقة الوظيفة: دبي, الإمارات العربية المتحدة قطاع الشركة: تكنولوجيا المعلومات طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: تكنولوجيا المعلومات نوع التوظيف: دوام كامل الراتب الشهري: غير محدد عدد الوظائف الشاغرة: غير محدد الرقم المرجعي للوظيفة: JB3767273
المرشح المفضل
المستوى المهني: متوسط الخبرة عدد سنوات الخبرة: الحد الأدنى: 2 الحد الأقصى: 3 الشهادة: بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/it-field-engineer-3767273/
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