Executive Client Services

الوصف الوظيفي
Main Accountabilities
 Provides the customer with all the details regarding the dispatch of goods such as way bill no, estimated date of arrival etc, once the shipment has been picked from the warehouse. Prepares the job file and checks for all relevant documents, chargeable services and costs before forwarding the same to the Supervisor for final verification
 Receives confirmed put away sheets from the Team Leader, forwards the same to the customer and updates the system accurately. Documents and highlights damages and discrepancies to the customer, in a timely manner.
 Prepares and sends necessary documents to the nominated forwarding agency in a timely manner (If goods are not exported, arranges appropriate logistics for the delivery of goods to customers after the preparation of appropriate release documents).
 Receives pre-alerts/ documents for inbound shipments, organizes and checks the import shipment documents while leasing with the shipping line informing the warehouse operations responsible person in a timely manner, thereby enabling the effective allocation of warehouse space. Follows up for timely clearances
 Generates pick sheets for outbound shipments; ensures that the correct items are picked and packed as per customer requirements and category of goods and that the pick list is verified by the Warehouse Operations responsible person
 Prepares necessary inbound & outbound status reports, stock movement, ageing report, billing and any other reports as required
 Ensures that all cost information is available for billing within monthly timelines
Reporting
 Checks for accuracy and reconciles inbound & outbound status reports, stock movement, ageing report, billing and any other reports as required
Billing
 Ensures that all cost information is available for billing within monthly timelines
Others
 Elevates potential issues and opportunities for improvement to the Warehouse Manager
 Any other related duties/projects assigned by the Warehouse Manager from time to time in order to meet business needs

المهارات
Experience
 With a minimum of 2 to 3 years in a customer service environment within Logistics
Skills
 Fluency in English (written and spoken), a must
 Strong communication skills
 Strong interpersonal skills
 Strong Organising skills
 Attention to detail
Computer Skills
 Computer literate with competent skills in MS Office and other technical software
Able to demonstrate
 Critical thinking and problem solving skills. Ability to resolve simple problems
 Clear communication verbal, or in writing
 Empathy for the client’s situation
 Tactfulness and politeness
 Efficiency and accountability
 Ability to focus and bring tasks to completion
 Ability to work well under pressure
 Ability to develop and sustain good working relationships with the clients
 Ability to work independently and fast to meet aggressive deadlines
 Ability to multitask
 Team Player traits
 Sound ethical values

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التوزيع والدعم اللوجستي
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3785859
المرشح المفضل
المستوى المهني مبتدئ
عدد سنوات الخبرة الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
العمر الحد الأقصى: 32

https://www.bayt.com/ar/uae/jobs/executive-client-services-3785859/