الوصف الوظيفي
The Role
The Delivery Head Emerging CMT (Critical Mass Territory) is accountable for Global Delivery activities in the Middle East, Pakistan, Turkey, Sub Saharan Africa, Russia and the CIS Countries, ensuring the effective and efficient delivery of projects and work packages assigned by the Professional Services and Managed Services lines of business.
The Delivery Head Emerging CMT is responsible for the line management of managers in the UAE, South Africa and Russia, and the overall leadership of an organisation of approximately 50 Technical Consultants and Project Managers.
The role is responsible for the development of Hitachi Vantara’s Global Delivery organisation in the CMT into a highly utilized, cost competitive organisation, consistently utilizing best in class globally defined processes, methods and tools to achieve superior business outcomes.
The role is responsible for Global Delivery talent retention, development and acquisition in the CMT.
Responsibilities
• Accountable for the delivery of Professional Services, Managed Services and Unified Offering Management assigned projects and work packages to agreed cost, time and budget
• Responsible for managing and addressing escalations raised by Professional Services or Managed Services lines of business to ensure the achievement of superior customer satisfaction
• Responsible for ensuring the effective governance of all global delivery activities in the Emerging CMT
• Responsible for implementing consistent processes, methods and tools defined by the Delivery Support Office (DSO) and aligned with industry best practice; supports the DSO lead in defining best practice
• Maintains a full understanding and supports the ongoing optimization of the Global Delivery elements of customer solutions defined in Service Descriptions in the Service Catalogue
• Responsible for managing Global Delivery resources in the Emerging CMT to provide a best in class delivery capability at a competitive cost
• Responsible for the achievement of Global Delivery utilization targets, cost control and optimization in the Emerging CMT, including managing the capacity and skillsets required against demand
المهارات
Requirements
• Degree or equivalent formal education
• Experience in managing service delivery to customer across all business sectors
• A proven negotiator who can resolve commercial issues and achieve a “win/win” with both colleagues and customers by tailoring information, insights and arguments for different stakeholders
• Experience of capturing and reporting performance Management Information and its presentation to senior management
• Ability to develop well-structured presentations with informative and well-presented information appropriate for the desired audience
• Certification in Program and Project Management disciplines
• Practical ‘hands on’ experience of Information Technology projects, with knowledge of the techniques, sensitivities and issues that arise and how to address them
• Certification in Service Delivery disciplines, such as ITIL
• Practical ‘hands on’ experience of Service Delivery within Managed, Professional and Support Service environments, with knowledge of the techniques, sensitivities and issues that arise and how to address them
• Understanding of the dynamics and complexities of working with third parties and Service delivery partners
• Experience of working alongside diverse teams in multiple locations
• Demonstrable technical and business knowledge covering the spectrum of the Hitachi Vantara product, solutions and services portfolio
• Consideration and knowledge of the principles of finance and accounting within a cost center environment.
• Highly proficient and knowledgeable on the systems and processes required to manage services business
• Work requires willingness to work a flexible schedule and travel
• Experience of working with multinational teams
• Demonstrating leadership versatility- Motivating and inspiring people from different functions, cultures and demographics
• Stretching performance- Stretching and tapping into the performance of diverse processes, people and teams with a wide
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3803841
المرشح المفضل
المستوى المهني إدارة
https://www.bayt.com/ar/uae/jobs/regional-delivery-head-emerging-cmt-3803841/