Retail Sales & Operations Manager - Footwear
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الوصف الوظيفي The position is responsible for increasing business revenues. The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction. Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store. Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience. Key Responsibilities - Set store sales target to maximize the sales and profitability. Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources. Effective management of the operational costs, reduction in operational costs by automation. Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees. Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times. Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements. Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation. Interpret and make decision on operations and visual standards based on store and client’s needs. Employee development: Formulate a succession plan, in conjunction with the Brand General Manager. Set KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedback. Involve in the selection and recruitment of the operational staff, when required. Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives. Communication Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company’s performance. Ensure brand participation in loyalty program ‘Club Apparel’. Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas. Stock Management Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales. Monitor slow-moving and outdated stock, in consultation with Brand Managers. Ensure stock security measures are effectively managed by Store Managers. Store design and projects Management Design a “New Store Schedule’ prior to commencement of design process. Provide guidance to concept Architect during the design and implementation process. Conduct regular Project update meetings with the Projects team. Provide guidance and support to territory during set-up and merchandising phase. Miscellaneous Handling legal responsibilities related to store management/store opening/planning. المهارات Previous experience in Retail Industry, preferably in Footwear Strong analytical and interpersonal skills The ability to lead and motivate a team The ability to work under pressure and handle challenging situations Confidence, drive and enthusiasm Decision-making ability and sense of responsibility The ability to understand and analyse sales figures Graduate in Fashion Retail / Retail Management / Business Management تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/retail-sales-operations-manager-footwear-3831814/ |
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