Customer Consultant (Emirati's only)

الوصف الوظيفي
To be a key point of contact within operational sub-department (New Business/Policy Servicing/Support Functions) for colleagues when dealing with complex client or distributor requests, including problem investigation and resolution.
Handle new application processing – vetting document requirements, data input, follow up on outstanding requirements and policy issuance with in the agreed service level, accuracy and company requirements.
To contribute to the day to day operations of the Contact Centre team by delivery of services within agreed target service level and fully processed in compliance with regulations and aligned with Group’s risk policies and standards.
Handling broker & customer enquiries, update systems, follow up with IFA or customer on enquiries within agreed service level.
Complete all tasks within business agreed service and quality levels
Handle incoming enquiries and servicing issues on policy servicing matters
Handle policy servicing transactions – screening of policy servicing requests, follow up on outstanding requirements, prepare endorsement (if any) and notice to policyholders, perform quality check and maintain record of policy servicing transactions.
Become fully accredited in all tasks on assigned team, in line with skill matrix requirements

المهارات
Qualifications – Post secondary or higher
Skills – computer literacy with working knowledge of MS office applications; Strong verbal & written communication skills
Knowledge – knowledge of insurance products and operations and policy servicing preferred
Experience – experience and evidence of operating in financial industry or in a Customer Services Environment is desirable.
Interpersonal skills – ability to work in a core team to ‘get the job done’ and build effective relationships.
Strong attention to detail

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التأمين
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة 1
الرقم المرجعي للوظيفة JB3816170
المرشح المفضل
المستوى المهني الخريجون الجدد
عدد سنوات الخبرة الحد الأدنى: 1
الجنسية الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/customer-consultant-emirati-s-only-3816170/