Head of Customer Experience, Up to AED 40,000 per month, Dubai

الوصف الوظيفي
Our client is seeking to hire a Head of Customer Experience. Female candidates are preferred to create diversity within the team. You must have relevant experience in Retail or E-commerce industry sector. Please only apply if you meet the criteria otherwise your application will not be reviewed.
Description:
• Overall management and responsibility of Customer Service team
• Operational Customer Service management, delivery of business and customer service objectives to quality, performance and cost in line with the business vision and values
• Operational delivery of Customer Service KPI’s, through effective management of the internal employees as well as of the external sourcing-partner
• Providing support, coaching and development of all direct reports
• Implementation of a sustainable organizational business structure insuring stability in a growing and fast changing business
• Strategic development of the Customer Experience Unit by being familiar with requirements, characteristics and innovations of the local home shopping market
• Create and maintain an environment that meets employee needs to inspire the people and to make the company a great place to work
• Develop and implement management capacities and operational roadmaps in line with corporate planning and requirements

المهارات
Criteria:
• Advanced knowledge of Microsoft Office programs
• 3-5 years of managerial experience
• At least 5 years of relevant experience
• Degree educated would be preferred but not essential
• Fluent in Arabic would be an advantage but not essential
• Relevant experience in either E-Commerce or Retail industry sector
• Must currently reside in the UAE
We thank you for your application however due to the high volume of candidate applications, we only accept online applications in the first instance. Successful candidates will be contacted, if you are not successful your CV will be stored on our database but to make sure you don’t miss out keep checking our website, follow us on Twitter and follow our Sapphire Recruitment LinkedIn page.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الموارد البشريّة
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3843034
المرشح المفضل
المستوى المهني إدارة عليا
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/head-of-customer-experience-up-to-aed-40-000-per-month-dubai-3843034/