Complex Hotel Manager

الوصف الوظيفي
Job responsibilities will include, but not limited to the following:· Leadership of the operational management team to maximize efficiency and achieve the highest volume of revenue and EBIDTA. · Proactively support processes and ensuring action plans are established and followed up to address issues.· Maximize revenues for all areas of the operation, through innovative marketing and promotional activities, focused customer research, creative and innovative menu’s and promotions, and development of new products / services/features.· Maintain close liaison with Revenue Director/Sales Director to monitor market trends, competitive data and business forecasts. · To train and develop Managers in all aspects of management reporting, including budgeting, forecasting, marketing and promotions, cost control and revenue generation. · Take an active role in the preparation of the Marketing Plan, Operation Plan and related Action Plans, including F&B;pricing strategies.· Responsible for delivery of budgeted targets – payroll costs, F&B;costs, F&B;Revenues to ensure margins and cost reduction targets are achieved.· To ensure that standards of service are maintained across the entire operation, through the use of the Standards Manual, Training Profiles, Standards and Procedures and a commitment to both on and off job training. · Conduct regular training sessions with Managers to further develop both their technical and management skills.· To work closely with all operational Managers to ensure the Hotel is in full compliance with licensing regulations, Health and Safety at Work Act, Food Hygiene regulations and other Le Meridien / Westin policies and procedures.· To coordinate all operation areas to ensure that there are ‘economies of scale’ in relation to staff recruitment, beverage purchasing, china and glassware selection, staff uniforms, and promotional activities.· Ensure that the operational departments work effectively as one team to provide a seamless service across the operation. Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process.· To work with the operational Managers, General Manager, Director of Sales & Marketing and PR/Advertising Agencies to develop new business opportunities within Rooms and F&B;, and to continually work on improving existing operations to ensure they exceed both our guests and brands’ expectations.· To support the EAM F&B;(in conjunction with the Revenue Director) in F&B;financial reporting - Budget, Outlook, Forecasts and actual production reporting. · Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing Guest Voice data is a tool to measure success.· Working closely with Chief Engineer, ensure that building and plant are maintained to company and legal standards – prepare Capital Plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment.· Monitor IT implementation standards and track software enhancements to ensure best use and application.· Establish positive contacts within the Complex and Marriott’s internal organization to ensure best use of company’s skills, services and professional knowledge.· Identify opportunities for resources and facilities to be shared between the properties and implement best practice.· Focus and presence in the front office of the hotel and special handling of guests, accordingly to the excellent service of 5 stars hotel.

المهارات
To move into this position, you should have:· Degree in Hospitality Management, Tourism or similar.· Experience consolidated in the function, in the GCC market of at least 2 years.· Strong leadership and team spirit.· Planning and organizational capacity.· Multi-purpose, proactive with an interpersonal spirit and good interpersonal relationships.· Hands-on attitude, ability to join operational teams and support in the execution of tasks whenever necessary.· Rigorous, with a strong analytical component.· Knowledge of Microsoft Office.· Candidates should show a consistent longevity of service in each of their past senior management assignments.· Proven background in rooms division management, revenue management, cost control, sales and marketing and food and beverage operations is what the ideal candidate must possess.· Have an exceptional eye for details and remain customer focused at all times ensuring a very positive and rejuvenating guest experience.· Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.· Ability to maintain compliance with all local, state and federal laws and regulations.· Ability to assess/evaluate other employees’ performance in a fair and consistent manner.· Extensive knowledge of revenue management.· Ability to supervise, train and motivate multiple levels of managers.· Knowledge of hotels and competitive markets.· Participate in the development of short- and long-term financial and operational goals of the hotel.· Ensure that guest satisfaction is consistently obtained and maintained.· Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.· Ability to make decisions with only general policies and procedures available for guidance.· Ability to apply supervisory/management (soft) skills.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الضيافة/السياحة/السفر
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة

https://www.bayt.com/ar/uae/jobs/complex-hotel-manager-3866951/