الوصف الوظيفي
·Assist sellers / vendors to get well versed with various Noon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
·Guide & help seller for completing on-boarding formalities & train them on internal tools.
·Handle various types of cases related to inbounding, product issues and customer complaints.
·Provide required inputs to seller to manage customer feedbacks.
·Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
·Review Noon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
·Document processes & regularly update existing Sops.
·Review & suggest SOP changes required if any to the team basis input from Category managers.
·Handle various sets of daily, weekly and monthly business reports.
·On-board new processes if required as per the business needs.
المهارات
·Excellent written and oral communication skills in English and Arabic
·MS Excel proficiency – ability to mine voluminous data for specific detail
·Strong analytical skills
·Strong interpersonal skills
·Excellent listening skills
·Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
-Preferred: Arabic Speakers and Immediate Joiners only
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف/التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
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