الوصف الوظيفي
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Excellent customer service skills
Excellent communication skills
المهارات
Fluency in spoken English or Arabic as required by Department but all candidates must have conversational-level English & Arabic and strong written English skills
Strong oral and written communication skills
Strong organizational and time management skills
Able to work independently and as part of a team
Phone, typing, computer and Internet skills
Strong analytical skills
Ability to adapt to a changing and dynamic environment
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمة العملاء; خدمات الدعم
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الإمارات العربية المتحدة
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