Supervisor Customer Service

الوصف الوظيفي

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

Strategizing and monitoring daily activities of customer service operation.

Assisting customer service staff with duties where required.

Training staff in areas of customer service and company policies.

Managing cashier coverage and customer flow to ensure proficient customer service.

Monitoring and authenticating returns, exchanges, and voids.

Investigating and solving customer service complaints.

Assisting with the development and implementation of service policies, and

Explaining these to staff and customers.
Maintaining documentation pertaining to

customer service department activities.
Performing additional duties where needed.

المهارات

High School Diploma, GED, or suitable equivalent.

proficient standard office equipment skills.

Proficient knowledge of customer service, and standard office practices and procedures.

Proficient computer skills.

Good communication skills, both written and verbal.

Strong people skills.

Excellent phone etiquette.

Outstanding organizational skills.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة القطاع الحكومي
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 10
منطقة الإقامة الإمارات العربية المتحدة
الشهادة الثانوية العامة أو ما يعادلها

https://www.bayt.com/ar/uae/jobs/supervisor-customer-service-3891190/