Support Specialist, Microsoft Dynamics 365 CRM

الوصف الوظيفي
The successful candidate will join a dynamic and fast expanding team of 40+ IT professionals and will be responsible for the following:

Taking control of client queries and problems to provide technical support. Providing go live and post-implementation support

Providing input and advice regarding MS Dynamics CRM platform capabilities and features to clients

Investigating, testing and finding solutions and workarounds to solve client’s problems

Taking ownership and prioritizing tickets and escalating client issues to Support Manager as needed.

Working with customers to identify problems and advising on the solution

Logging information relevant to each ticket and be able to keep track efficiently ticket history.

Talking to clients, guiding them through a series of steps to resolve issues

Applying new configuration and/or fixes on client environments for testing purposes. Be part of a structured release process coordinating closely with the development department.

Coordinating with intra-company teams for the resolution of tickets

Utilizing escalation processes to ensure timely ticket resolution.

Configuring, Customizing and Extending Dynamics CRM / 365 using CRM Built-In tools and CRM API.

المهارات

Strong support desk experience with Dynamics CRM/365 platform and different Dynamics CRM versions (2-5 years experience).

Ability to prioritize and process tickets in a timely manner.

Experience in the use and support of different application packages.

Configuration and customization of Dynamics CRM/365 with built-in tools

Prior experience with extending Dynamics 365 using C# and JavaScript via the CRM API (strongly preferred).

University degree in Computer Science, Information Systems or equivalent.

Ability to work in a culturally diverse and virtual team environment.

Perfect mastery of the English language (spoken and written).

Excellent Communication and interpersonal skills.

MCP certifications related to Dynamics 365 is a requirement.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 5
منطقة الإقامة دبي,الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
التعليم
Computer Science

https://www.bayt.com/ar/uae/jobs/support-specialist-microsoft-dynamics-365-crm-3893180/