Operations Manager

الوصف الوظيفي
We are seeking a hands-on Operation Manager. The successful candidate will be responsible for the operational management of the office and will be in charge of the entire RATP Dev operation, playing a leading role in managing the operation and the personnel.

Qualified candidates must be self-starters with exceptional organizational and problem-solving skills who are highly-motivated to provide excellent leadership, people management while maintaining focus on customer service and be comfortable working in a fast-paced, exciting environment.

It is a unique opportunity to work and make an impact on a dynamic operation whilst relying on the support of a wider group. RATP dev, a subsidiary of the RATP Group, ensures the operation and maintenance of urban and interurban transport networks in 14 countries through over 110 subsidiaries. With over 16,000 employees and the expertise and backing of a global leader in public transportation, our subsidiaries provide performance, dynamism and reliability to our customers and passengers to their networks.

Essential Duties and Responsibilities

Operations
Responsibilities include setting up processes, methods, and organisation for operations, define medium- and long-term strategies for operations, validates and deploys corrective action plans following performance analyses, staffing, training & development. You will be provided with existing processes, methods and organizations for similar operations in other countries and will need to adjust these to the UAE.

Your primary duties will be, but not limited to:
• Manage the pre-operations phase including recruitment and training of staff
• Contact point with internal and external stakeholders
• Recruit, train and manage the operational team and ensure the operations are running up to standard.
• Manage the technical provider for the booking and payment system

المهارات
Academic Qualification:
Must have a bachelor’s degree in Technical/Engineering
Work experience requirements:
• English and Arabic language
• High level of organisation
• Experience launching complex transportation projects
• Strong communication skills to hold meetings with diverse stakeholders
• Team worker and Problem solver
• Excellent management skills
• Self-motivated and able to achieve deadlines and work independently
• Proven working experience in a similar role
• Experience in working for services companies
• Interest in innovative transport solutions and technology
• Demonstrated creative and critical thinking skills
• Must be able to multi-task, think on your feet & exhibit attention to detail.

Preferred Skills:
Excellent interpersonal and management skills
Excellent organizational skills
Ability to work under pressure
Good communication to liaise with staff at all levels
Strong ethics, with an ability to manage confidential data
Fluent English is a must. Some understanding of Arabic required. French is a plus.
Contact with others:

Internal contacts:
Senior VP Middle East
All employees of the branch
Regional CFO
Regional HR Director
RATP Dev corporate functions (legal, HR, finance, Tax, Consolidation, Treasury, Insurances etc …)
External contacts:
Customer / RTA
Auditors
Banks
Insurance agencies
Government agencies
Vendors and suppliers

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة النقل
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/operations-manager-3897052/