Senior Client Service Executive

الوصف الوظيفي
ROLE MISSION STATEMENT
To be a key point of contact for clients on routine deliverables & requests. To handle all data requests and project briefs
ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials.

KEY OUTCOMES

•Client Relationship, be a key point of contact for routine deliverables & requests of the client’s business, attending onsite days and owning all related client data requests and project briefs. 
•Must be able to handle accounts responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed amongst other things. 
•Contribute towards Service Development by highlighting and escalating client concerns with any Worldpanel deliverables and help identify potential issues as they arise. 
•Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance of all basic data & tracking.
•Analysis & Insight - Be conversant in the methodology and deliverables of all the panels & services run by the division - eg building a good working knowledge of eg Key Account Reports, (also New Initiatives like Expert services, Baby Panel, Shopper as appropriate) capabilities in order to introduce them as relevant to help solve client issues
•Team, People & Self Development

المهارات
SUITABLE CANDIDATE WILL: 

•Have a degree in Marketing coupled with 2-3 years of experience with specific focus on Market Research and Analysis.
•Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner
•Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions
•Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives.
•Ability to provide satisfactory solutions in situations involving the new and unexpected.
•Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result.
•Work at a very high level of independence , while remaining responsive to feedback and direction received from their line manager.
•Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to go the extra mile when require.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الهندسة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي البحث والتطوير
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/senior-client-service-executive-3897541/