Computer Engineer

الوصف الوظيفي
-Site Engineer is Consider Single point of contact & First Layer of support for business users (HW & Application) assigned to certain division / sites , where request should be fulfilled as per agreed SLA
-Insure communication for any request is performed in proper manner where any request should be communicated by phone at least where face to face communication is preferably.
Responsible on Assigned Division IT Assets (Division IT Asset Custodian) , where you site engineer have to insure Service Desk Records Match with Actual physical inventory , where records are subject to audit from Central IT Shared Services.
-Insure incident & Service request have comprehensive information by complete user request with right categorization and added as much as information with clear requirement what user is looking for and educate user how to request in proper manner (incident, Services etc..)
-Insure All Activity are recorded in Service Desk (Worklog in Task, Request, Change, Problem , Project etc)
-Contribute and assist on Project or Changes when required by Manager and insure Tasks given are handled in proper manner
-Installation, Configuration & Upgradation of operating systems and software like MS Office, Acrobat, Winzip using standard business best practices
-configuration of PC & user access for IT related to services like Oracle, Citrix, Office365, POS, EFT, Oracle printer
-Installation, Maintenance & Troubleshooting of PC, Laptops, Tabs along with peripheral devices like Printers, Scanners, External drives, EFT, Handheld devices
-Emails, Office 365 email, Archive PST, One Drive, Skype for Business installation, configuration & Maintenance for users
-Ensuring the Antivirus, Patches, windows security updates are installed & updated regularly, Maintenance of Antivirus server at the site
Documentation must be keep updated for related to site assets, internet users, office365 users, IP addresses, PC/Laptop brand/model, username, OS, PC/Laptop serial no., Switches, etc.
User satisfaction - users incident must be resolved promptly either remotely or over Telephone or may have to visit the site if needed.
-The site should not have downtime, the health of PC & Network must he kept healthy, in case of any link failure must co-ordinate & follow up with JAM IT Network Team till the problem is resolved.

-Need to have follow up with users or concerned for any approvals as call needs to be closed within stipulated time

المهارات

· Graduate of Computer Engineering
· Good communication skills
. Good computer skills (MS Word, Excel and Power Point)

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة البناء/الهندسة المدنية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/computer-engineer-3909753/