Customer Success Manager - Dubai
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الوصف الوظيفي Implementing success programs Contributing to sales Onboarding and training clients Providing insights on Patient-to-business interactions Improving customer experience through product support Handling customer complaints and requests Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base. Assist Imdad customers & improve their business performance Sustain Imdad business growth and profitability by demonstrating imdad added value services Analyze customer data to improve customer relation Hold product demonstrations for customers Improve onboarding processes Evaluate and improve tutorials and other communication infrastructure Mediate between clients and Imdad Handle and resolve customer requests and complaints. Minimize customer frustration Aid in medical solutions marketing Report to imdad management KPIs, Achievement & Results reports المهارات Minimum of 10 years of Customer Service experience; of which, 5 years in a managerial role. Highly organized and able to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills. Demonstrate leadership qualities. High computer literacy and ability to learn new software. Knowledge of customer success processes. Experience in document creation. Patient and active listener. Passion for service. تفاصيل الوظيفة |
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