IT Service Delivery Manager

Job Description and Requirements
Job description / Role
As the IT Service Delivery Manager, you will be an advisor to the business and an integral part of the digital strategy team.

Client Details

A well-established organisation going though exciting changes.

Description

* Lead the technical support staff, ensuring all team members are appropriately trained to deliver excellent technical support and customer service.
* Monitor team processes by gathering and evaluating call statistics, to ensure continuous improvement.
* Manage the Service Desk staffing levels and task allocation to ensure adequate cover for operating workloads.
* Identify and manage the Service Desk services and subordinate processes, including request fulfillment, access management, event management, incident management and problem management.
* Ensure all service management process are documented, maintained, and adhered to.
* Establish project methodology for all technology projects, ensuring design and delivery of technology solutions are within scope, budget and delivered on time.
* Define and develop business continuity protocols to prevent loss of data or security breaches.

Job Offer

* Competitive salary
* Exciting role
* International environment

Requirements
* Minimum of a Bachelor’s degree.
* Strong experience in leading multiple cycles of major systems implementations in large, multi-site organisations.
* Experience managing and delivering technology projects
* Six sigma black belt / PMP desirable.
* Experience in front-line service desk and service improvement.

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/119144-IT-Service-Delivery-Manager-at-Michael-Page