Customer Service Representative

الوصف الوظيفي
JOB PURPOSE
To deliver total customer satisfaction through the management of all (Single Point Of Contact) customer communication and the efficient and effective processing of all customer orders and other requests in line with all negotiated and agreed terms and conditions.
KEY RESULTS AREAS
I.  To strive to provide total customer satisfaction against all external customer requests, such that the customers receive a positive purchase experience when dealing with the organization
II.  To manage the order entry process, through clear and prompt communication with external customers and related internal departments. To ensure that orders are only entered once they conform to all negotiated and agreed terms and conditions.
III.  As part of the account management team to communicate promptly and clearly with all team members (sales & technical support) in regard to all matters requiring attention to ensure prompt and effective resolution of all customer requests and issues.
IV.  To communicate to production planning customer order requirements and mutually agree on availability of required products, such that this information may be relayed to the customer in an accurate and timely manner.
V.  To communicate with the logistics department to agree on shipment/delivery dates and communicate said dates to the customers in an accurate and timely manner.
VI.  To follow up with customers to ensure that they open clear and workable L/Cs in a timely manner, in a form required to ensure smooth and timely fulfilment of orders.
VII.  To ensure that all other order relevant documents are distributed in time as needed for external and internal usage (i.e. order confirmation, shipment/ clearing documents, invoices, certificates).
VIII.  To respond to any customer communication within 12 hours, if only to acknowledge the communication and advise the customer of actions being taken.
IX.  To provide the customer with relevant information i.e. stock level figures of finished goods on a regular basis.
X.  All orders are pre checked by Dubai Fin Dept before Order confirmaiton can be entered as well as checking with Finance Dept before production and despatch can be done.
XI.  To ensure that customers will be promptly advised about any order relevant issues, (i.e. shortage of material or delays in production).

XII.  To ensure that any and all customer complaints are documented into the complaint procedures process and promptly (within 12 hours) acknowledge receipt of the complaint.
المهارات
Education: Bachelors (Any)
Experience: Minimum 03 years proven experience in customer service position in a large manufacturing or trading business environment B2B
Proficiency in MS Office and CRM Softwares (Advance user in MS Excel is a must)
Excellent verbal and written communication skills
Problem solving approach
Attention to details
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التصنيع
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 7
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 24 الحد الأقصى: 35

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/customer-service-representative-4135009/