Front Desk Agent

الوصف الوظيفي
JOB SUMMARY Process all guest registration and all reservations according to the standards. Communicate all hotel information as well as local area information to guests.  SPECIFIC DUTIES
Welcome all guests with a smile and maintain a professional approach at all times.
Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events.
Have knowledge of hotel rates, package and discounts.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city, the local area and attraction to provide the guests with all requested information.
Ability to deal with the public in a professional and courteous manner.
Ensure the proper safety instructions are given before operating any equipment.
Ensure that daily banking procedures are followed and performed as per the standards
المهارات
SKILLS & KNOWLEDGED
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Opera System, PMS, Guestware, Microsoft office and other operating systems.
Outgoing personality and outstanding guest service skills.
Good level of English essential
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المطاعم وخدمات الطعام
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/front-desk-agent-4130006/