E-commerce manager

الوصف الوظيفي
General:
· Define E-commerce Department Strategy with clear objectives and sales target – in line with company strategy
· Meet strategic goals and deliver revenue and profit targets.
· Define, execute and monitor department yearly Budget
· Identify & capture online opportunities to discuss with management.
· Drive and implement the business plan for area of responsibility to achieve strategy and objectives and implement operational improvements.
· Implementing/enhancing an operating model for the e-Commerce Operations
· Define E-commerce Policies and Procedures and ensure proper controls for their compliance
· Developing detailed processes, quality controls, and KPI for a seamless integration of executing E-commerce Fulfilment program
· Work in a fast paced sales environment while driving performance to reach targets with a focus on conversion
Online Order Fulfilment and Customer Service:
· Ensure proper structures are in place for a satisfactory outcome for the customer
· Resolve issues fairly while maintaining a positive image of Nazih (or respective E-commerce channel) in the customer’s mind and adhering to corporate terms & conditions
· Understanding of E-commerce fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction
· Monitor customers’ orders and solve any issue during his process.
· Monitor the online shops for issues which might deter customers from buying and to suggest then implement ways of combating these issues
· Monitoring and management the payment gateway and solve any arising issue
· Monitor and Management of Shipment suppliers (Aramex) and suggest ways to improve delivery process
Logistics & Inventory:
· Managing forecasts and seasonality to ensure proper processes are being followed for inventory, material planning and replenishment
· Coordinate with all supply chain and departments to ensure proper supply
· Involve in order management, Logistics, Support, Process Improvement and Operational Efficiency
Merchandising & Pricing:
· Experience of E-commerce merchandising best practice, with an understanding of user behaviour
· To keep all shops up to date with regards to Product updates as well as putting new products live
· To activate products on the E-commerce stores and make sure they are displayed correctly
· Coordinate with concerned for product images
· Ensure all displayed products adhere to industry best-practices
· Work with management on listing/assortment of products on the E-commerce channel
· Working with internal departments/Management to ensure pricing is accurately maintained within customer’s systems.
· Work with all concerned for promotion strategy of the E-commerce channel
Marketing:
· Develop the Online Selling Channel with company portals and third party portals
· Ensure that marketing activities fulfil strategic goals and drive the required business results.
· Coordinate with Marketing/digital department to plan channel online marketing strategy to achieve maximum conversion, boost sales and improve online presence
· Deliver compelling messages that influence purchasing and renewal decisions and win/retain business
· Ensure that campaigns are delivered to highly targeted audiences.
· Deliver continual efficiencies in list selection, campaign execution, tracking and analysis.
· Drive innovation and efficiency with new ways to reach customer segments and drive traffic to the site
· Plan and implement digital communications campaigns, including paid search, social media and email.
· Expand our online exposure to reach and invite new fans / customers to our online pages and encourage visits to Nazih stores.
· Identify Nazih’s most influence online audience and online mediums by reviewing the data gathered through market research & history of our previous efforts on all social mediums.
Reporting & KPIs:
· Prepare, review, and/or analyse business reports, and use information to identify operational improvements
· Daily reporting for internal/external stakeholders for performance and order management
· Provide regular reports against agreed digital marketing and ecommerce KPIs.
Resource Management:
· Review current org structure of E-commerce Department and suggest ways to improve
· Performance Management of the team by setting particular objectives, carrying out performance analysis, and identifying and recommending training needs.
· Select the best fit for the job within the business unit.
· Lead, coach & train the online E-commerce team.
Coordination with E-commerce IT team:
· Monitor the shops for bugs and carry out end-to-end testing on fixes
· Become familiar with all aspects of the e-commerce platform and to recommend and implement enhancements to the system where applicable
Supervise Testing and confirming all enhancement/fixes are behaving as expected and confirm go-live
المهارات
3 years of experience as an Ecommerce Manager or similar role.
Ecommerce experience in cosmetics industry is a plus
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة العطور ومستحضرات التجميل
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري $5,000 - $6,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 20
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/e-commerce-manager-4136312/