Electronics Service Center Manager

Job Description and Requirements
Position Purpose: :

This role is to take daily responsibility for the management of the reactive repair and planned maintenance programs across all retail divisions & Leading a team and managing specialist contractors, you will be able to demonstrate strong organizational skills to lead, plan and delegate all of the departments work and be willing to take a hands-on approach to the maintenance and repairs. A major part of this role will be focused on up-skilling the team in order to reduce the number of complaints. The Services Manager is responsible to support customers within our defined segments, from a technical point of view on the quality of the support and advice within the whole chain (application, process, final market, recipes, production etc.) of our products

Position Responsibilities:

Devise the annual planned maintenance programme and schedule of works
Schedule and delegate reactive repairs as required
Manage and administer annual repair and maintenance contracts e
Maintain and monitor the Planned Maintenance Condition Survey prepared by the external consultants/clients
Manage the in-house team monitoring their work, setting targets, carrying out regular appraisals and reviewing training and development needs
Build a skilled team in order to reduce the number of contactors used
Prepare specifications and tender / quotation documentation as required for works
Prepare and regularly review a list of approved contractors for specialist, responsive or emergency maintenance and repair works
Arrange for emergency cover / callout arrangements during term time
Attend Continuing Professional Development training
Manage the technical interface with the organization customer base and align action with relevant disciplines (incl. Sales, Manufacturing, Research, Demand chain).
Thoroughly understand the technical needs of our customers and provide service in such a way that they will continue to successfully use company products.
Build relationships at all relevant levels of the customer and help organization to facilitate short and long term customer technical support.
Provide technical support to customers with existing or new products (internal trails, analyses, sampling, etc.).
Together with customers, determine and implement corrective actions to maintain and/or reestablish product performance.
Organize, investigate, and document and resolve customer technical complaints in a timely manner.
Initiate, modify, manage, and monitor the implementation of new products and product rationalization in relevant segment, manage changes in portfolio and product specifications towards customers.
Propose (tweak) new products in agreement with Head of division, in order to satisfy market and customer needs.
Collect, analyze, and identify opportunities/trends. Cover and benchmark competitor activities, perform technology scouting in relevant segments.
Attend industry wide meetings to broaden and expand technical and customer base information.
Position Requirements:and Experience

Bachelor degree
Minimum of 8 years of experience in Services Management in electronics
Previous management required
You have technical knowledge on how and experience of sales, after sales and services processing.
Experience in project management and analysis is highly desired.

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/129812-Electronics-Service-Center-Manager-at-Mac-Group