الوصف الوظيفي
ABBs Electrification business offers a wide-ranging portfolio of products, digital solutions and services, from substation to socket, enabling safe, smart and sustainable electrification.
Offerings encompass digital and connected innovations for low- and medium-voltage, including EV infrastructure, solar inverters, modular substations, distribution automation, power protection, wiring accessories, switchgear, enclosures, cabling, sensing and control.
You will be working as a Customer Operations Specialist and will be a part of the Electrification
Business for Global Markets business line based in Dubai, UAE.
In this role you will be
responsible for efficient and cost-effective customer service and order execution management to ensure to run a smooth business program in line with company’s strategies considering financial & non-financial aspects in line with compliance regulation as well as internal policies.
Your responsibilities
• Order acknowledgement & update pertaining to the status of orders to be sent to
customer regularly as per KPI and ensuring on time delivery to the customers.
• Day to day follow up with factories, regional distribution center, purchasing teams and
warehouse to ensure the on-time delivery of the materials.
• Customer visits or courtesy phone calls to be performed on regular basis to build
rapport with the customers.
• Planning for monthly revenue target in terms of execution of orders and closure of
sales orders within two months of booking of orders.
• Developing and maintaining relationships with customers and all internal key
stakeholders
• Undertake all responsibilities with reference to procedures.
• Ensuring all required data pertaining to the orders are incorporated in the system (SAP)
• Skillfully manage challenging customer situations.
• Ensuring AOTD & ROTD (acknowledged or requested) on time delivery as per the KPI,
• regular monitoring of customer payments pro-actively to avoid delivery delays.
• Actively monitoring order life cycle and supporting the team during month end for order
booking.
• Living ABB’s core values of safety and integrity, which means taking responsibility for
your own actions while caring for your colleagues and the business.
المهارات
• A bachelor’s degree or Diploma in Electrical Engineering or Business management.
• Minimum 3-5 years of experience in customer support handling multiple customers.
• Required sound knowledge of SAP or ERP.
• Required strong MS excel skills.
• Required good knowledge of the market in Qatar along with good customer relations
• Good communication, Arabic will be required.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الصناعات الثقيلة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/customer-operations-specialist-4145452/