Client Success Manager

الوصف الوظيفي
Who we are.

Chatfood is a group of food-tech enthusiasts who believe that technology should serve restaurants not use them. Our mission is to empower every restaurant with the best tools to get rewarded for their hard work. Over the last 2 years, we helped thousands of restaurants connect with their customers, get commission-free orders and access the best marketing tools to grow their business. 

We are growing fast and we’re looking for someone sharing the same passion for food technology to join our adventure. If this sounds like something which excites you then read on :)

At Chatfood, care, focus and ownership are extremely important. We genuinely care about restaurant owners, their staff and their customers. Nothing makes us more proud than when we can help them strive. We care about our team. At ChatFood, nothing is somebody else’s problem. We’re a small team and we grow because we’re extremely focused. At ChatFood, done is better than perfect and outcome wins over processes. With us, you will grow and develop because you will take ownership. We expect every employee to take 100% responsibility for their projects, actions and results.

We believe a combination of ideas, guided by intellectual curiosity, playfulness, and a low ego leads to the best outcomes.

What excites us

We are looking for someone who genuinely enjoys making customers happy - It’s just part of your nature - and always motivated to look for ways to improve the customer experience, through avenues of customer communication, internal process improvement, or internal/external tools. You’re curious, eager to learn and have an ability to find solutions by yourself.

Experience:

2+ years of experience client servicing, preferably for a SaaS startup
You excel at problem solving, troubleshooting, and root cause analysis
You have experience with customer onboarding and sales
You have the ability to switch gears easily
You have a high level of energy patience and empathy.

Job Responsibilities:

Maintains customer satisfaction by providing problem-solving resources.
Recommending the relevant paid and non paid solution to customers.
Product sales
Understanding customer requirements and business objectives to provide the right solution and strategy
Providing strategic advice on using technology to achieve goals.
Managing IT initiatives and collaborating with in-house technical staff.
Train users in new and existing IT systems.
Revise existing systems and suggest improvements.
Participates in meetings and daily direct contact with customers, from restaurant staff to owners.
Ensures quality and speed of service to customers and being able to prioritize accordingly
Identifies customer service trends and determines system improvements.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Maximizes customer operational performance by providing help desk resources and technical advice.
Own and develop relationship with partners, working with them to optimize and enhance our integration
Help design, document and maintain system processes
Report on common sources of technical issues or questions and make recommendations to product team
Communicate key insights and findings to product team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Education and Experience Requirements:

High school diploma or equivalent
Experience in customer service or client management

Who you’ll be working with

You will report to the Head of Operations and work closely with the Sales Team and other Client Support Specialists (meet the team here)! As this is a cross-functional role, you’ll also be partnering with the Product, Marketing, Customer Success, and Engineering teams.

Our commitment to diversity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, age or marital status

Closing thoughts

If you’re excited about this role and you think you’ve got the chops, you should apply. Finally and most important—to prove you read this job description, please include a smiley face :) in front of your name when you apply, and also include a short cover letter.

We actually read the cover letter, so please don’t just do a copy/paste job—we’ll be able to tell :)

المهارات
Qualifications/Skills:

Ability to listen and suggest personalized solutions
Ability to build trust among an non-tech audience
Ability to troubleshoot hardware, software and network problems
Ability to do sales
Experience with various operating systems and databases preferred
Experience in project management
An analytical mind with problem-solving abilities
A team player with excellent communication and presentation skills
Customer service orientation
An ability to grasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Experience with cross-departmental project collaboration
Strong relationship building skills

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري; المطاعم وخدمات الطعام; الإنترنت والتجارة الإلكترونية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1

https://www.bayt.com/ar/uae/jobs/client-success-manager-4147163/