Service Coordinator

الوصف الوظيفي
We are looking for a Service Coordinator who will be in charge of the coordination of the service administration requirements and be responsible for day to day administration of the role.

You must possess a proven track record for timely delivery and customer satisfaction and be proactive in their attitude to work.

Duties and Responsibilities:

Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.
Handle daily call logging, update call status and prepare daily work schedule. Reports pending call status to Service Manager on daily basis for timely actions.
Call coordination between Client and FSE and allocation of complaints to FSE. Effective and healthy communication with customer and team members.
Daily entry of service reports and Time sheets in SAP and or MAXIMO for entire technical staff
Create service orders in SAP for warranty spare part replacement in SAP
Track work orders and close all completed work orders before the month end in SAP
Report the status of open service orders to Service Manager weekly basis
Timely communication and escalation of any issues to Service manager
Create purchase requisition in SAP
Maintain the equipment master with timely update of new equipment and update new location of existing equipment.
Timely preventive maintenance schedule for AMC and warranty equipment as per contractual KPIs and update the PM Master.
Filing of completed service reports on daily basis
Sending service reports, SAT & Handing over documents etc. to Accounts for billing immediately after the completion of work.
Book the cost in correct service order or WBS and coordinate with accounts and Sales for information
Maintain engineer’s daily, weekly and monthly productivity reports
Coordination between Technical, Project and Logistics
Take charge of service coordination during the vacation of fellow Service Coordinator
Prepare daily, weekly and monthly and or other reports as required.
Submit monthly KPI reports and other reports as required.
Maintain and update leave planner & Sick leave tracker
Maintain records of service reports & site asset record files
Coordination between Customers, Engineers, Service Manager, Project Manager, Assistant Project Manager (Com), PRO & OM
Assist fellow Service Coordinator during month end closing on service reports entry in SAP & MAXIMO
Collection of all monthly expense statements from team members of the department and enter in SAP (TRIP) on the date of closing of Accounts for the month and for OM’s approval
Ensure strict adherence to HSE policy of Company and Client
Ensure 100% customer satisfaction

المهارات
• MAXIMO and or SAP experience is a must.
• Computer literacy, competency in use of all programs within MS Office Suite
• Good administration and document control skills.
• Relevant years of related administration experience in a role within a service organisation.
• Fluent in English, and Arabic is an advantage.
• Ability to plan and coordinate daily tasks, the prioritisation of own workload, ability to build good customer relations.
• Must be organized and systematic with good attention to detail and the ability to work under pressure and strict deadlines.
• Must be conscientious and interact well in a team environment.
• Possess excellent organisational, communication, interpersonal skills with the ability to multi task and manage a wide range of activities.
• Strong customer service skills including phone etiquette and conflict resolution, and the ability to handle stressful situations with resilience and tenacity.
• Self-motivated, reliable, and accountable individual.
• Able to work in a 24/7 shift schedule for maintenance operation.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة النفط والغاز
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/service-coordinator-4154050/