الوصف الوظيفي
Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result. Ensure handling all guest requests as well as taking guest orders.
SPECIFIC DUTIES
Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards.
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
Maintain a log of all guest requests as well as guest response. Information should include:
Guest name, room number and folio number
Service request issue
Print and distribute report per unit requirements
Maintain and be familiar with a directory of information within the hotel and local area information.
Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages and weekly requisition, etc.
Maintain a handover log for the next shift, noting any services that are pending to ensure follow up.
Utilizing all available resources, follow up on previous shift requests are pending issues.
Be aware and handle all emergencies according to the hotel policy & procedures.
Be fully conversant with OPERA and MICROS operation systems.
Follow up procedures as outlined in “At Your Service” handbook, as well other appropriate unit and company policies and procedures.
Take orders for room service and be fully aware of all outlet menus.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
المهارات
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تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المطاعم وخدمات الطعام
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/ays-agent-arabic-speaker-4148535/
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