NOC Support Analyst

الوصف الوظيفي
We are Planet
Planet is a large international cross-border digital fin-tech payments company, operating in over 60 markets across the world and providing a range of services to over 400,000 luxury merchants and 100 acquiring banks. We have grown rapidly over the last seven years and increased seven times in value over this period based on a combination of both organic and acquisition-led growth. The travel and tourism market that we operate in continues to show consistent growth, underpinned by megatrends such as the expansion of middle classes across the world and the desire for Asian shoppers in particular to purchase authentic luxury goods outside their home countries.
This growth is set to continue, with ambitious plans to double the business in three years delivering market share expansion in a growing market. Now, with over 1,500 employees spread across five continents, we are an international payment services provider.
About the Role
We are looking for NOC Support Analyst. You will provide dedicated support to Planet’s Technology stack blocks and refund platforms.
What you will do
• The candidate should be flexible to work in both on-site and in 24x7 NOC environment and also to work on remote management tools like TeamViewer, PRTG, and Nagios etc.
• Candidate should also be comfortable to work in a 24x7 shift-basis environment.

• End-user equipment’s support aka laptops, Windows OS with CompTIA A+ Knowledge for maintenance.

• Service Desk ticketing using tool like Jira, HP Service Desk Etc.

المهارات
• Minimum of Two years’ experience in IT Support & Monitoring.
• Candidate should also be comfortable to work in a 24x7 shift-basis environment.
• TCP/IP experience and troubleshooting skills that invokes: Networking cabling, cramping tools, and DNS principles.
• UAE Driving License is a big advantage.
• Windows Power CLI Scripts writing experience to monitor windows based self-service kiosk vital resources of CPU, RAM & Storage in vast geographical distribution area.
• Effective team player. Works effectively with others to identify and resolve issues.
• Effective communicator, orally and in writing.
• Technical. Familiarity with Microsoft applications, including Word, Excel or other database applications.
• Written and spoken fluency in English required.
• Bachelor’s degree or equivalent education required as minimum. Knowledge of commercial financial products/services.
• Understanding of banking/financial services industry. Basic understanding of payments products, services, and operations (or equivalent in other financial services organizations).
What you will need to bring to Planet
• Bachelor’s degree or equivalent education required as minimum. Knowledge of commercial financial products/services.
• Understanding of banking/financial services industry. Basic understanding of payments products, services, and operations (or equivalent in other financial services organizations).
• Proven record of accomplishment of moderately complex problem solving and decision-making ability.
• Strong analytical skills. Strategic Thinking and Planning.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الخدمات المالية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة 3
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
منطقة الإقامة دبي,الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأقصى: 30

https://www.bayt.com/ar/uae/jobs/noc-support-analyst-4157674/