Technical Support

الوصف الوظيفي
Responsibilities

○ Handle incoming client inquiries (phone, email, etc.) according to SLA rules
○ Investigate, troubleshoot, and resolve technical issues reported by clients
○ Provide assistance with client’s technical requests
○ Provide client training on hardware, web-platform, & apps
○ Proactively identify product issues and recommend changes
○ Maintain documentation of client interactions
○ Maintain accurate account records and data entry
○ Maintain and submit monthly technical reports
○ Provide reports on investigations, issues, or discoveries to manager
○ Maintains and adds to knowledge base
○ Proactively monitors client accounts to discover and resolve issues
○ Provide on-site client visits for training, troubleshooting, or installation
○ Provide clients advice and recommendations to optimize client operations
○ Keeps current with changing industry regulations
○ Develops and maintains a positive professional network
○ Maintain or exceed performance measure expectations

المهارات
Knowledge/Skill Requirement

○ Minimum three (3) years of technical experience
○ Strong interpersonal and communication skills
○ Experience creating, documenting and closing incidents via a ticketing system
○ Working knowledge of current Windows & Mac OSX operating systems
○ Strong understanding in Microsoft Office products (Word, Excel, Power Point,
Access, etc)
○ Understanding of Google Apps (Gmail, Calendar, etc.)
○ Experience with collaboration tools, remote support tools, along with ticketing
systems and have a working knowledge of networking and server systems
○ 15-20% travel as required
○ Fluent in English
○ Sim and Cellular experience
○ SalesForce experience
○ Working for a software company

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الصيانة التقنية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 3
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/technical-support-4157837/