Ticketing Zone Manager

الوصف الوظيفي
The Ticketing Zone Manager is responsible for the roll-out through to Event delivery for the Ticketing Operations related to ticket check, resolution and hard validation at the Front Gates and within the Expo premises, including all space, asset, workforce, infrastructure and technology requirements.

The main responsibilities of this role include:

- Work collaboratively with other stakeholders and Functional Areas as appropriate to facilitate timely delivery of infrastructure and Ticketing related services to ensure the success of the project;

- Assist in developing the on-site strategy for management of workforce operations team, i.e. selection and placement, training, safety, appraisal and enforcement;

- Contribute to training plans and materials for ticketing workforce incl. paid staff, contractors and volunteers;

- Responsible for the successful operations of the ticket check, resolution and hard validation during on-hours in a dedicated Zone;

- Act as Direct contact for the Ticketing Contractor staff, Ticketing and other Functional Areas during on-hours for that specific Zone;

- Lead a team of contractor’s staff to ensure all Ticketing services for Expo 2020 Dubai are delivered in the respective Zone on time, to agreed scope and to provide an exceptional Ticketing experience to the visitor;

- Supervise the Ticketing service provider(s) and assures compliance with all service standards and contract provisions for Expo Ticketing.

المهارات
6+ years + experience in the operations of previous high-scale event and/or multi-gate theme park venue, as well as:

- A Bachelor’s degree within a relevant field;

- Profound knowledge of Front Gate, admission control and guest group service operations for a major high-attendance volume event;

- Familiarity with all key event operational functions, understanding the Ticketing Operations dependencies with the other operational departments of a major event;

- Concise written and verbal communication skills;

- Knowledge of computerized ticketing systems;

- Knowledge of supervisory principles and practices;

- Ability to prepare teams for operational readiness.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي غيرذلك
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 6 الحد الأقصى: 8
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/ticketing-zone-manager-4160139/