Customer Service Manager

الوصف الوظيفي
Key responsibilities:
• Work with the supply chain group to ensure that there is no disruption in supply of product to the markets
• Manage 3rd Party (Batterjee) for secondary packaging
• Assist Finance Manager for Month Closes, Projections and Budget
• Assist AR Manager in processing debit notes and collecting receivables
• Support Marketing team in Sales forecasting, Projections and Budget
• Create, implement and manage the processes necessary to ensure timely and accurate reporting such as In-Market Sales, To-Market Sales, Stocks, DOI …
• Ensure distributor inventory level reflects properly the company’s demand
• Ensure that company products prices are backed-up by appropriate approved APEX requests in compliance with company procedures
• Detect and act to solve problematic issues such as distributors credit hold situations, debit notes due to distributors
• Recognize and recommend approaches for solving a variety of problems, keeping all appropriate resources informed

المهارات
Expected areas of competences:
• Demonstrate current working knowledge of all regulations, challenges, policies, and procedures pertinent to a specific specialty area when serving internal or external customers
• Demonstrate understanding of the customer databases and the impact updates have on multi divisional Order to Cash processes
• Challenge the status quo and identify ideas to simplify work and improve results
• Communicate ideas effectively to ensure accuracy and consistency in the coding of customer databases
• Make sound judgments and appropriate decisions for consistently and accurately maintaining customer databases based on coding requirement and guidelines
• Establish and maintain strong internal and external working relationships and demonstrate diplomacy when dealing with sensitive information
• Energize and influence others to take actions; especially over those which there is no formal authority
• Demonstrate mutual trust, respect, cooperating and partnering, contributing to a highly functioning team working together to achieve common objectives
• Able to perform a variety of complex administrative, clerical and project oriented duties and responsibilities
• Demonstrate ability to effectively multi-process diverse tasks in a fast paced environment, meet tight deadlines and work independently with little supervision
• Work process improvement and focus on service level
• Intellectual and emotional capability and commitment
• Proven analytical, problem solving as well as great oral and written communication skills

Experience and Knowledge:
• At least 8 years of post-qualification Experience in Supply chain or Customer Service in a multinational company
• Former experience in Finance is an advantage
• Ability to manage outbound logistics and supply chain is essential
• Exposure to a wide range of company functions and their policies
• Key understanding of customer databases, pricing, order entry, shipping, billing, Accounts Receivable report
• Good knowledge of the order to cash processes, accounting, reporting & analysis
• Demonstrate strong knowledge of Letter of Credit and Export Documentary Collection processes
• Managed multiple projects/activities simultaneously from beginning to end and be well organized
• Experience of working with in-house and external counsel to anticipate and mitigate risks to the Company
• Exposure to personal and telephone communication with external customers
• Demonstrated ability and desire to continuously drive process improvements and streamline activities
• Demonstrated ability to work in a matrix team environment and be a trusted and reliable source of information, analysis and support
• Successful record of establishing broad intra/extra-company relationships
• Successfully exhibited the ability to set priorities and develop solutions
• Ability to be both clear and concise
• Strong Excel skills with proficiency in Microsoft Office applications
• Working knowledge of SAP, SAP BI will be an advantage

Qualifications:
• Bachelor’s degree or equivalent in commerce
• MBA or professional Finance qualification preferred

Languages:
• Full professional proficiency in English
• Arabic preferred but not mandatory

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/customer-service-manager-4174875/