Assistant eStore Operations Manager

الوصف الوظيفي
Our client is currently developing a regional eStore for selected MENA markets. The Assistant eStore Operations Manager will be responsible for driving the eStore business, managing the day to day activity on site, including platform maintenance, merchandising and partner management. You will also be working with the technical teams to maintain site standards and be in charge of incident management.

Position Responsibilities:

Work with the Online Business Team and regional eStore Manager to develop the eStore strategy, aligning local subsidiaries’ sales plans and operations to meet deadlines and schedules
Support in developing the eStore platform along with key stakeholders from different regions and the regional eStore Manager
Incident management - resolution of technical errors and system related customer complaints in coordination with development team, local teams, customer service and logistics/ ERP team
Supervision of all system related settings including eStore product catalogue handling, promotion and price set up executed by regional eStore Specialists
Managing website inventory, product upload process and category management
Optimize category performance on the eStores, collaborating across Key Account Management, Sales, Site Merchandising, Product Marketing and technical teams
Compiling weekly & monthly reports – feeding back to the senior management team and advising on strategy
Collaborate closely with content team to optimize the customer journey and conversion rates and ensure brand guidelines and standards are met
Ensure the stability of eCommerce functionalities on the eStore for all operational processes
Support local markets with fulfillment and other operational topics
Manage agency counterparts’ deliveries and keep project implementation on schedule and within scope
Drive actionable consumer insights (through web analytics and competitive landscape benchmarking) to improve user experience and platform capabilities
Collaborate closely with Customer Service team to improve customer ratings, call center and ePromoter sales and implement new service features
Manage eCommerce KPIs for traffic, sales, acquisition and customer interaction on the eStore
Ensure that all local sites meet the standards in terms of UX, packaging, logistics, customer care, etc.
Define and monitor third party service quality, e.g. fulfilment, payment/fraud issues, in collaboration with subsidiaries and support functions
During the development and launch phase, support eStore Manager with development, operational process design, SIT and UAT, assist during technical requirement gathering and planning exercises
المهارات
Essential skills and experience:

The role requires excellent business acumen and good stakeholder management as well as technical skills and experience in data analysis, defining trends and generating insights.

At least 3-5 years of relevant work experience managing an eStore
Ability to handle multiple demands efficiently, while being extremely organized and maintaining high attention to detail
Knowledge of eCommerce trends, competitive landscape and digital customer experience
Outstanding stakeholder management
Strong analytical skills to be able to track and generate data based insights
Experience with eCommerce operations handling including platform management and fulfillment
Solid understanding of data reporting and digital advertising best practices
Possess an innovative, problem-solving, and solutions-oriented mindset
Demonstrated ability to learn quickly, and manage change effectively
Excellent problem-solving skills (can‐do approach)
Thorough understanding of eCommerce concepts and principles, including B2B, B2B2C and B2C
Qualifications (Experience, Education, Licensure & language skills)

Bachelor/Master degree in Business/ Marketing/ IT or a relevant field
Strong understanding of market dynamics and technology
Excellent communication skills and interpersonal skills
Must be system oriented as well as computer literate and Advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)
Hands-on experience of managing an eCommerce platform (experience with ticketing systems such as JIRA is a plus)
Bilingual preferred (Arabic & English), but Arabic is not a Must, French is a Plus

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي التسويق والعلاقات العامة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 6
منطقة الإقامة الإمارات العربية المتحدة
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا

https://www.bayt.com/ar/uae/jobs/assistant-estore-operations-manager-4204912/