Listen and respond to customers’ needs and concerns.
Provide information about products and services.
Record details of customer contacts and actions are taken.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the CRM database during and after each call.
Compile reports on overall customer satisfaction.
Manage customer records and perform data entry.
Prepare and modify documents including correspondence, reports, drafts, memos, and emails.
Qualifications and Experience:
• Any Graduate
• Proficiency in MS Word, MS Excel and MS Outlook a must
• Excellent communication skills – written and verbal
• Ability to prioritize projects and strong problem-solving skills
• Good research skills and attention to detail.
• Excellent customer service skills.
APPLY HERE
https://gulfcareerhunt.com/customer-relation-specialist-dubai-uae/
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