الوصف الوظيفي
JOB PURPOSE:
The purpose of this role is to perform and end to end process on Warranty claims received by the dealership & submission to the Principle – Toyota Motor Corporation with minimum rejection rate & maximum accuracy.
KEY ACCOUNTABILITIES:
Claim: Claim creation, submission & resubmission of warranty claims for all warranty jobs done in the dealership, to Aftersales Distributor Operation (ADO) - Warranty Dept. as per ADO guidelines.
Rejections: Reclaim rejected &/or canceled claims through Aftersales Distributor Warranty.
Parts storage: Ensure the Warranty replaced parts are stored and disposed of in the dealership as per Warranty policy. And the point of contact for Internal Audit inspections of the Warranty Room.
Approval request: Create an accurate Electronic Warranty Approval Request Form (EWARF) in the SAP as per ADO guidelines.
Branch Self Approval (BSA): Review and approve warranty repair as per ADO guidelines.
Claim Adjudication: Process warrant claim (Toyota Motor Cooperation & Al-Futtaim Motors Extended Warranty) as per ADO guidelines.
JOB CONTEXT:
Work in alignment with the Toyota Retail Aftersales Vision & Mission.
Warranty Cost Clerk is based in the dealership & responsible for proper administering of warranty matters.
He/ She assures that the Warranty Policies and Procedures set by Toyota Motor Corporation & Aftersales Distributor Warranty Team are strictly followed and implemented.
المهارات
Minimum Qualifications and Knowledge:
Minimum Qualification: University Graduate.
Minimum Experience: Minimum one year of Related Experience.
Job-Specific Skills:
General skills required for the job :
Knowledge of automobile mechanisms.
Knowledge of Flat rate manuals.
Knowledge of Electronic part catalog
Specials Skills:
Knowledge & usage of SAP & Repair Order Costing
Good PC skills including proficiency in MS Office, MS Powerpoint & Excel.
Excellent typing speed and accuracy.
Knowledge about warranty online system.
Good English communication skills (verbal & written)
The ability to manage time effectively.
Ability to handle multi-tasks.
Behavioral Competencies:
Analytical, Communication skills, Accuracy, Quality, and Quantity In Warranty Processing Time Management, Multi-tasking, Problem Solving, Teamwork assertiveness.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/uae-national_warranty-cost-clerk-al-futtaim-automotive-dubai-4334461/