الوصف الوظيفي
Our client is now recruiting for a Customer Experience Manager
Duties and Responsibilities
Creating Amazing Customer Experience. Lead your team to provide customers with meaningful in-store experiences that build brand loyalty. Use company’s tools and data to measure KPIs and propose action plans to elevate customer experience.
Managing Day-to-Day Store Operations. Drive operational initiatives and ensure profitability and efficiency of your store. Ensure the store represents our brand and culture, using our policies, values, and best practices as your guide.
Developing Sales and Budget Strategies. Manage the P&L;for your store. Maximize sales and profitability by identifying, analysing, and forecasting sales or issues.
Enhancing Our Culture. Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition. You’ll also monitor KPIs and help attract, recruit, and develop store talent.
المهارات
Requirements
You have previous retail management experience of 7 years including 3 years in the beauty industry simultaneously managing beauty & cosmetic, ideally multi-brands, department stores or house of brand
You have previous retail management experience of 2-3 years leading a team of 40 to 60 members
You’re passionate about excellent client service and experiential retail
You have excellent organizational, analytical, and business management skills
You’re a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
You have an ability for attracting, identifying, and inspiring talented employees
You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
You enjoy a schedule that includes working weekends, before/after store hours, evenings, and public holidays
You have advanced product knowledge and enjoy enabling team members at all levels
You have knowledge on health and safety procedures
You have a bachelor’s degree
You can work with a diverse team
You are proficient in English, Arabic and French proficiency is a plus!
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 7
https://www.bayt.com/ar/uae/jobs/customer-experience-manager-4336893/