customer service agent

Job Description and Requirements
As the Customer Service Agent, you will be working within our call centre environment, receiving inbound calls from our customer and doing outbound calls to our delivery drivers

As the first point of customer support key responsibilities will include:

Be responsible for offering a consistent and outstanding level of customer service
Giving update to customer on their shipment using our dashboard
Conflict resolution with customer if any issues appears
Outbound call with driver ensuring they are carrying their delivery according to our standard as well as helping them when facing difficulties delivering the shipment
Taking ownership and responsibility for identifying the customer’s needs using appropriate questioning, listening skills to offer appropriate solutions
Working on a computer and using our in house systems to be able to provide the best customer service

Job requirements:

University student or fresh graduate with a bachelor’s degree
Highly proficient in spoken and written English and Arabic languages
Strong communication and interpersonal skills
Ability to withstand pressure
Previous experience of working in a customer focused environment. Telephone/call centre experience preferable but not essential
Good listening skills due to the nature of the calls
Competencies for the role:

Empathy - Being able to put yourself in the Customer’s shoes as every call will be different with some being more challenging than others
Problem solving - This is vital for this position, whether it is collecting a payment or alternatively putting the correct arrangements in place for the Customer’s account
Organisation skills - Ensuring that you are punctual, have good time management and are able to work across multiple systems while communicating with Customer’s
Communication - Able to listen, empathise and understand a variety of issues that a Customer could have in regards to the arrears

https://www.akhtaboot.com/en/uae/jobs/dubai/145126-customer-service-agent-at-BeeThere