Technical onsite Support Engineer

الوصف الوظيفي
Answer incoming support requests from internal/external sources to maintain acceptable service levels
Provide a pleasant and professional customer experience
Follow all company processes, policies, and customer requirements
Utilize the department’s knowledge base to determine proper troubleshooting course of action
Guide customers through manual resolutions when necessary
Provide remote connectivity support via any of the available methods
Manage assigned tickets, providing timely updates and/or resolution to meet the customer’ SLA
Identify new problems and contribute information necessary to document resolutions
Provide support to troubleshoot and resolve technical issues reported by customers.
Responsible for all technical support-related aspects at a specific customer: escalations, performance, system installations, improvement programs, and upgrades.
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
Identify and escalate priority issues that need immediate attention.
Take ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution or escalation.
Serve as an internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
Outstanding analytical and organizational abilities.
Ability to remain calm, composed, and articulate when dealing with tough customer situations.
Ability to work independently with little direct supervision and as a part of a team.
Excellent relationship management, customer service, and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.

المهارات
Bachelor’s degree in Computer Engineering or Electrical Engineering or Computer Science or College Diploma combined with Equivalent experience
Must have excellent communication skills and the ability to work well in a team environment. Working knowledge of the Linux operating system.
Excellent written communication skills.
Quick learner and willing to share knowledge with others on the team.
Work issues across multiple platform environments.
Ability to learn new technologies quickly.
Working knowledge of SQL & Oracle, MySQL
Linux troubleshooting experience a plus.
Knowledge of web services is necessary.
Experience with web servers (Apache, Apache Tomcat, IIS) is necessary.
Experience with Search engines is a plus.
Excellent problem-solving and communication skills.
Knowledge in library filed a Plus
Ability to work under pressure

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/technical-onsite-support-engineer-4366525/